Commerce software · India
WhatsApp sales platformInterakt
Version one of a WhatsApp sales platform, now used by 50,000+ businesses
Built in seven months for Jio Haptik
Sell and serve where your customers already talk
AI agents for retail chains and D2C brands that sell on WhatsApp, track orders and handle returns, with one view of every store.
Built with the best
We built WhatsApp commerce for Interakt, enterprise bots for Haptik and Boondi for Bombay Sweet Shop
Where retail teams lose sales today
HoverTap a card to see the fix.
Catalogue questions on WhatsApp wait for a reply
The fix
Every product question answered in seconds
The agent shares products, sizes and prices from your live catalogue, day and night.
Store stock, audits and tasks run on WhatsApp groups
The fix
One system for every store
Audits, stock requests and tasks tracked live, each with an owner and a deadline.
Order-status and returns calls tie up the team
The fix
Status and returns handled on chat
Customers track orders and start a return on WhatsApp or phone. Your team handles the exceptions.
No single view across stores and online
The fix
One view of stock and sales
Stores, website and marketplaces in one place, so owners can ask what sold where.
Three ways to bring AI into retail
Start with the one that fits where you are.
AI Strategy and Roadmap
Know where AI pays first
We rank the store, stock and customer workflows worth automating first.
Agentic AI
Agents that sell and serve
WhatsApp and voice agents for catalogue questions, order status and returns.
Automation Platforms
One view of every store
Stock, audits, tasks and sales on one platform, so AI has clean data to act on.
Not sure where to start?
In 30 minutes, we’ll map where AI fits your organisation and what to build first.
DemoA WhatsApp catalogue agent for a fashion retailer
Turn every WhatsApp chat into an order
Your storeWhatsApp · onlineDemo
- Show me cotton kurtas under ₹2,000
- Here are three in cotton, all under ₹2,000 and in stock:
- Indigo block-print₹1,690ViewMustard straight-cut₹1,450ViewRose A-line₹1,890View
- Searched the live catalogue
Built on the Shopify and WhatsApp connections that run in production in Boondi, our agent for Bombay Sweet Shop.See Boondi in production
What we’d build first, from chat to stockroom
Tell us what you need builtWhatsApp commerce agent
Answers catalogue questions, takes orders and shares status on WhatsApp, in your customers’ language.
Store operations platform
Audits, stock requests and tasks for every store, with photos, owners and deadlines.
Order-status and returns voice agent
Takes the “where’s my order?” and returns calls, and hands the rest to your team with a summary.
Ask your sales data
Owners ask which store sold the most this week and get the answer, with the numbers behind it.
Works alongside what you run
- Shopify
- WhatsApp Business
- Your CRM
- Phone lines
- POS
- ERP and inventory
- Marketplace seller panels
- Courier partners
Connected in our live agents today. The rest we connect through their APIs.
InteraktBuilt for Jio HaptikVersion one by KnackLabs
50,000+ businesses sell on a platform we built
Haptik’s R&D lab had the idea. Our team took it to a production version one in seven months, ready for a billion messages a year. Haptik’s own team has run and grown it since.
- WhatsApp catalogues
- Abandoned-cart reminders
- Bulk notifications
- Two-way chat
- CRM
- Analytics
“Since 2019, KnackLabs has been our trusted engineering partner. They helped us build Interakt to transform WhatsApp into a commercial platform and implement intricate chatbots for our clients.”
Swapan Rajdev Co-founder and CTO, Haptik- from an R&D idea to a production version one
- 7 months
- messages a year, designed for from day one
- 1B+
- businesses use the platform today
- 50,000+
- WhatsApp sales channel app on Shopify in India, Malaysia and Singapore
- #1
From WhatsApp storefronts to contact centres
The commerce and customer-service work closest to retail, each labelled with its industry.
01 / 05
F&B · D2C and retail · India
BoondiBombay Sweet Shop
A WhatsApp and voice agent that answers from live Shopify orders and captured 1,200+ leads in two months
Live on WhatsApp and voice
Conversational AI · India
Conversational AIHaptik
100+ enterprise bots over seven years, on a platform with 15B+ conversations
For brands in retail, FMCG, telecom and finance
Contact centre
OperonFlamingo Infinite
A contact centre that decides, call by call, which conversations AI can handle
The model for order-status and returns calls
Pharma · India
Procurement agentPharma consumables
An agent that runs sourcing, quotes and negotiation, halving the PR-to-PO cycle
The same playbook fits store replenishment
As featured in
What retail owners ask us first
How we start: one channel first
- Pick one channel, usually WhatsApp.
- We connect it to your catalogue and order system.
- Go live, measure chats and orders, then add stores or voice.
Have you built for retail before?
Our closest work is commerce on WhatsApp. We built version one of Interakt, the WhatsApp sales platform now used by 50,000+ businesses, and Boondi, the live WhatsApp and voice agent for Bombay Sweet Shop, a D2C and retail brand. We have also built 100+ enterprise bots for Haptik, including for retail brands. We have not yet published a case study with a retail chain, and we scope a first project to be one.
Can the agent sell from our catalogue on WhatsApp?
Yes. It reads products, sizes, prices and stock from Shopify or your POS, shares them in the chat and sends a link to buy. When store stock sits in a system we can read, it can also say what’s on the shelf at a customer’s nearest store and hold an item or offer delivery instead.
Can it handle order status, returns and exchanges?
It answers order status from your store and courier data, and starts returns and exchanges within your policy: it offers an exchange first, books the pickup and logs the request. Anything outside the policy, and every complaint, goes to your team in the same thread with a written summary.
Does it work with Shopify, our POS and marketplaces?
Shopify, WhatsApp Business and CRM connections run in our live agents today. We connect your POS, ERP, courier partners and marketplace seller panels through their APIs, starting with the system that answers the questions customers ask most.
Which languages can it speak?
Hindi, English and Hinglish are live in Boondi today, the way Indian customers actually type. We add other languages when a brand needs them, and test them with your team before launch.
Do we keep our own WhatsApp number?
Yes. The agent runs on your existing WhatsApp Business number through an official WhatsApp Business provider, so customers keep messaging the number they already know.
Make every store and chat work as one
Speak with our team about where AI can deliver measurable results across your stores, online channels and operations.