Hospitality · D2C retail

Meet Boondi, the agent that never sleeps through a festival rush

A named AI agent for Bombay Sweet Shop that answers customers in Hindi, English and Hinglish, looks up orders, captures gifting leads, and hands off to a human cleanly, on WhatsApp and the phone.

WhatsApp · live Voice · rolling out Hindi · English · Hinglish
B
Boondi
online · Bombay Sweet Shop
Bhaiya, where's my Diwali order? 🪔
Aapka order #BSS-4821 dispatch ho chuka hai, out for delivery, ETA aaj shaam 6 baje. 📦
Can I send 200 boxes for corporate gifting?
Bilkul! I've noted your bulk gifting enquiry, our team will reach out today with assorted options. 🎁
→ LEAD CAPTURED TO CRM
Client
Bombay Sweet Shop
Hunger Inc Hospitality
The agent
Boondi
support & sales
Channels
WhatsApp + Voice
one agent
Built on
Gantry
+ Ukti · Interakt
Status
WhatsApp live 2026
voice rolling out
The challenge

Joy is seasonal. A human-only team strains exactly when it matters most.

Bombay Sweet Shop sells joy, and demand spans everyday D2C orders, retail enquiries, and corporate and wedding gifting at scale, all across India. The inbound surface is broad, multilingual, and spikes hard around Diwali, Raksha Bandhan, and wedding season.

Customers want answers now: What's in stock? Is it eggless? Where's my order? Can I send 200 boxes for Diwali?, over WhatsApp and over the phone, in whatever mix of Hindi and English they speak.

Staffing up for the festival peak and back down for the lull is expensive and quality-uneven, and the long tail of routine questions eats the team's time year-round.

2 channels
WhatsApp + phone, multilingual
Festival spikes
peak demand, hardest to staff
How Boondi handles a conversation

One agent. Two channels. Three jobs.

A customer reaches Boondi over WhatsApp or by phone, in whatever language they speak. Boondi understands the intent and acts, clean routing between answering, selling, and escalating.

01 · Support

It looks up the real answer

"Where's my order? Can I change the delivery address?" Boondi queries Shopify directly and replies with the live status.

→ reads order data from Shopify
02 · Sales

It captures the lead while it's warm

"I want 200 boxes for Diwali gifting" doesn't get a generic reply, it becomes a captured lead the sales team can pick up immediately.

→ writes the lead into the CRM
03 · Hand-off

It knows when to bring in a human

When Boondi can't resolve it, or the customer asks for a person, the thread moves cleanly to a human, full context intact.

→ seamless WhatsApp inbox handover
live WhatsApp conversation
Drop a real WhatsApp conversation screenshot

FIG.01 · Boondi on WhatsApp · drop screenshot / GIF

agent inbox · human hand-off
Drop the agent / hand-off inbox view

FIG.02 · the inbox handover · drop screenshot / GIF

Why it works

It's wired into the real business, not a scripted FAQ bot.

Built for the spike.
Handles the everyday long tail year-round and absorbs the festival surge, without a proportional scramble to hire and train.
Speaks like the customer.
Hindi, English, and Hinglish, the way Indian customers actually message.
Sells, not just supports.
A gifting enquiry becomes a captured lead in the CRM, not a generic reply.
The hand-off is seamless.
When a person should take over, they do, in the same thread, with the whole conversation already there.
2
channels, WhatsApp + voice, one agent
3
languages, Hindi · English · Hinglish
24/7
always-on support & sales
Peak-ready
absorbs the Diwali surge
Under the hood

How Boondi is wired

Boondi lives on Gantry, reasoning, intent routing, cross-channel memory, security and audit. Its connections to Bombay Sweet Shop's stack are built as reusable modules; voice runs through Ukti.

Channels in
WhatsApp
via Interakt
Inbound calls
Ukti voice · telephony
→
Boondion Gantry
route
intent detection
memory
across channels
lang
Hi · En · Hinglish
audit
security + logs
→
Business systems
Shopify
live order look-ups
CRM
sales leads captured
Human inbox
clean hand-off
See it in action

Hear Boondi take a call

Room for a voice-demo clip or a longer WhatsApp recording.

voice demo · call recording
Drop a voice-demo clip, waveform, or call screenshot
In their words

"Our customers reach out at every hour, in every mix of Hindi and English, and never more than at festival time. Boondi means every one of them gets an answer, and the genuine gifting enquiries reach our team faster than ever. It feels like part of the brand, not a bot."

YB
Yash Bhanage
Founder & COO, Hunger Inc
DRAFT QUOTE · pending approval
This is for you if…

…you field support and sales over WhatsApp and phone, and your volume spikes seasonally.

You want an always-on agent that sounds like you, and knows when to bring in a human. We don't advise on AI, we build the agent and run it with you.