F&B · India
BoondiBombay Sweet Shop
A WhatsApp and voice concierge that captured 1,200+ sales leads in its first two months
Live on WhatsApp and voice
Take every order, even on your busiest day
AI agents that answer customers and take orders on WhatsApp and phone, in Hindi, English and Hinglish, and hand over to your team when needed.
Built with the best
Built for food, hospitality and live-event brands in India, Israel and the US
Where F&B teams lose orders today
HoverTap a card to see the fix.
Festival rushes swamp WhatsApp and phones
The fix
Every message answered in seconds
An agent replies day and night and absorbs the Diwali spike without extra hires.
Orders arrive on every channel at once
The fix
One queue for every order
WhatsApp, phone, web and delivery orders land in one place, each with an owner.
Outlet stock and wastage live in spreadsheets
The fix
One system for every outlet
Stock, wastage and indents tracked live, so each kitchen orders what it needs.
Bulk and gifting orders are handled by hand
The fix
Every gifting lead captured
“200 boxes for Diwali” lands in your CRM with the details, ready for your sales team.
Three ways to bring AI into food and beverage
Start with the one that fits where you are.
AI Strategy and Roadmap
Know where AI pays first
We rank the order, outlet and kitchen workflows worth automating first.
Agentic AI
Agents that take the order
WhatsApp and voice agents that answer, sell and hand over, in your customers’ language.
Automation Platforms
One system for every outlet
Stock, wastage, indents and sales on one platform, so AI has clean data to act on.
Not sure where to start?
In 30 minutes, we’ll map where AI fits your organisation and what to build first.
Bombay Sweet ShopBoondi, a customer agent built on ClaudeLive on WhatsApp and voice
Every message answered, every lead captured
BoondiBombay Sweet Shop · onlineExample
- Bhaiya, where’s my Diwali order?
- Aapka order #BSS-4821 dispatch ho chuka hai. Out for delivery, aaj shaam 6 baje tak pahunch jayega.
- Looked up the live order
- 01
Answers from the real systems
Live orders, prices and stock, so every reply is the actual answer.
- 02
Captures the lead while it’s warm
A gifting enquiry becomes a lead in the CRM, not a generic reply.
- 03
Knows when to bring in a person
The thread moves to your team with a written summary.
“They built Boondi to speak like our customers, access real orders and capture gifting leads, even during the festival rush.”
Boondi in production at Bombay Sweet Shop
- sales leads captured in the first two months
- 1,200+
- to reply, even in festival rushes
- ~3.5 s
- customer questions answered a day
- 250–500+
- languages: Hindi, English and Hinglish
- 3
Built for the counter and the back office
Tell us what you need builtOrder and support agent
Answers order, stock and menu questions on WhatsApp and voice, in Hindi, English and Hinglish.
Live at Bombay Sweet Shop
Bulk and gifting order agent
Turns corporate and wedding enquiries into qualified leads, with quantities, dates and budgets.
Outlet operations platform
Stock, wastage and indents across every outlet and central kitchen, on one system.
Ask your sales data
Owners ask which outlet sold the most this week and get the answer, with the numbers behind it.
Works alongside what you run
- Shopify
- Your CRM
- WhatsApp Business
- Phone lines
- POS
- ERP and accounting
- Delivery-partner dashboards
Connected in Boondi today. The rest we connect through their APIs.
From sweet shops to festival bars
Our F&B work first, then the builds closest to it, each labelled with its industry.
01 / 05
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Contact centre
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Voice agents and people in one loop
As featured in
What F&B owners ask us first
How we start: one channel first
- Pick one channel, usually WhatsApp.
- We connect it to the system that answers most questions.
- Go live, measure replies and leads, then add voice or outlets.
Which languages can the agent speak?
Boondi, our agent for Bombay Sweet Shop, replies on WhatsApp in Hindi, English and Hinglish, the way Indian customers actually type. We add other languages when a brand needs them, and test them with your team before launch.
What happens when the agent can’t answer?
It hands the conversation to your team in the same thread, with a written summary, so nobody starts from zero. Customers can also ask for a person at any time. The agent knows its limits: complaints, refunds and anything it isn’t sure of go to a person.
Can it keep up on Diwali or a wedding-season weekend?
Yes. That is what it is built for. It handles the everyday long tail all year and absorbs the festival surge without a scramble to hire and train. Boondi replies in about 3.5 seconds, even during festival rushes.
Does it work with our POS, online store and delivery apps?
Boondi reads live orders, prices and stock from Shopify and logs every sales lead in the CRM. We connect your POS, ERP or delivery dashboards the same way, through their APIs, and start with the systems that hold the answers customers ask for most.
Do we keep our own WhatsApp number?
Yes. The agent runs on your existing WhatsApp Business number through an official WhatsApp Business provider (Boondi uses Interakt), so customers keep messaging the number they already know.
Can it take bulk and corporate gifting orders?
It captures them. A message like “200 boxes for Diwali” becomes a lead in your CRM with the details filled in, and your sales team picks it up the same day. Boondi captured more than 1,200 sales leads in its first two months.
Be ready for your busiest festival day
Speak with our team about where AI can deliver measurable results across your outlets, kitchens and customer channels.