IT Operations · Identity & Access

One agent runs every app, access, and licence

The moment HR posts an onboarding, the agent provisions every account. The moment someone leaves, it shuts them all down. In between, it handles licence requests through approval — and shows IT who has access to what, and what it costs.

The agent
ITOps Agent
Where it lives
Slack + web app
Built on
Gantry
Client
CAW · staffing
itops.caw.internal / access-matrix
Drop a screenshot of the IT companion web app — access matrix

FIG.01 · the IT admin surface · drop image / GIF

The challenge

People move constantly. The access never keeps up.

A staffing company moves people every week — new joiners, contractors, exits. Around that churn sits a sprawling set of tools, each with its own login, admin console, and bill. The human processes don't scale.

Onboarding is slow and manual. A new joiner waits on someone to create email, Slack, payroll, and HRMS accounts one by one.
Offboarding is worse. Closing every account is a checklist run by hand — and the ones that get missed are a standing security risk.
Licence requests pile up. "Can I get a seat on X?" lands in DMs, gets lost, or gets approved with no record of who said yes.
Costs creep invisibly. Nobody can answer "what are we spending on this tool, and who's actually using it?" without a spreadsheet excavation.
40+
tools, each provisioned by hand
2-3 days
to fully set up one new joiner
The solution · how it works

One agent, the central brain for the whole access lifecycle.

ITOps lives in Slack, where the work already happens, and watches the channels HR posts to — turning every join, move, and leave into action across the entire tool stack.

Watching the dedicated Slack channels where HR posts onboarding, offboarding, and licence requests.
01 · JOIN
Instant provisioning

A new joiner is provisioned across the stack — email, Slack, payroll, HRMS, and more — with day-one access and no tickets.

02 · IN BETWEEN
Licence requests → approval

Employees raise requests in a channel; the agent routes each through the right cycle — a manager or the app owner — then provisions automatically once approved.

03 · LEAVE
Instant deprovisioning

When someone leaves, every account is shut down at once. No lingering access, no security gap.

04 · THE MAP
The companion web app gives IT the full picture.

Which employee has access to which tool, the full audit history of every request — who asked, who approved, when — and a central per-tool cost analysis.

Why it works

Security by default, governance built in.

Access ends the moment employment does. The most common breach vector — the account nobody closed — simply doesn't exist.
New joiners start with everything they need, provisioned in minutes, not days.
Every request, approval, and grant is on the record — not tribal memory. Built on Gantry: each action permission-checked and logged.
itops-agent · provisioning
live
onboard · A. Sharma 12 accounts ✓
licence · Figma seat → awaiting owner
offboard · R. Iyer 14 closed ✓
~6 min
HR message → full access
100%
accounts closed on exit
Every app
internal & external, one agent
Minutes
not days, from HR message to access
100%
audit trail · who asked, who approved
1 view
per-tool spend, finally visible
Under the hood

How the ITOps Agent is wired

Integrations to identity, payroll, HRMS, and SaaS-admin systems built as reviewed, audited tools — each action permission-checked and logged — with a companion web app as the IT admin surface.

Triggers
HR channels
onboarding · offboarding
Licence channel
employee requests
ITOps Agent on Gantry
provision
create accounts
approve
route to owner
revoke
close on exit
audit
log every action
Systems & surface
Identity · payroll · HRMS
+ SaaS admin consoles
IT companion web app
access matrix · audit · cost
In their words

"A new joiner is fully set up before their first stand-up, a leaver loses access the same hour, and I can finally answer 'who has what, and what does it cost' without a spreadsheet. It runs the company quietly in the background."

S
Srinivas
IT Head, CAW
This is for you if…

…your team is drowning in access requests and offboarding is a security liability.

And nobody can tell you what your SaaS stack really costs. We don't advise on AI — we build the agent and run it with you.